Samuel Zentner

~ 3780 Bettie Ave Reno, NV 89512   775-673-5652~

 
  E-MAIL
samuelz@samuelz.com

PROFESSIONAL EXPERIENCE

• Samuel’s Web-1999- Design and Maintenance of informational websites for a variety of clients. Certificates in Dreamweaver, Flash, Fireworks, Photoshop, Frontpage , HTML 4.0,  Illustrator , NHIPP Site designer,  Network +.  Member in good standing of International Webmasters Association and HTML Writers Guild.
• 1999-2001 Rainmaker Systems- Scotts Valley CA
  Territorial management specializing in client retention through telesales. Member of the President's Club for finishing the year 2000 at 129% of quota. Twice received the Top Gun Award for staying at 110% of quota for an entire quarter. Worked on the start of two divisions; QuickBooks Renewal Services and Hewlett-Packard Express Services. Devised work-flow procedures and wrote the training manuals. Analyzed the Order Entry System as well as the Client Management side of the software and presented results to the CEO. Trained new personnel on the proprietary (Unix based) software and desktop applications. Used software skills and knowledge of data base theory to solve a multitude of problems. Placed at the top 3% of Rainmaker Employees in last evaluation.
• 1997 - 1999 Integrated Graphics Data Systems- Capitola, CA
  Office Automation Consultant · Consultant in the sales of the IDGS Order Entry and Tracking System proprietary software. Advise clients in the automation of their offices. Replace older systems with a Y2k compliant Windows® environment. Involves travel to client's site for demos and to trade conventions for large presentations. Coast to coast client base served by phone, fax, and e-mail. Converted data via EDI. Utilized Desktop publishing to design promo and other aspects of the campaigns.  Microsoft® Word, Excel, Access, Power Point, Outlook, Publisher, Photo Editor and others.
• 1994 - 1997 - Santa Cruz Nissan Dodge VW- Santa Cruz, CA
  Customer Satisfaction Manager · Followed up on every sale made in the month and assured everything promised by the dealership was delivered. Checked on every aspect of sales and financing. Designed tracking system to keep data organized and documented. Trained new salespeople in product knowledge as well as fundamental sales techniques. Acted as liaison between departments and handled customer complaints. During my tenure, Customer Satisfaction indexes rose from the last in the region to the top 1/3 consistently. Utilized Reynolds & Reynolds proprietary software and provided training for onsite users
  . Special Finance Officer · Arranged Financing for automobile loans. Prospected on the phone and documented authenticity of stipulations.
• 1989 - 1994 - Zentner Advertising- Fresno, CA
  Account Executive · Wrote copy for broadcast and cable commercials, arranged publicity events, negotiated prices and purchased time on TV and radio. Produced video and audio spots for clients. Designed, laid out, and purchased newspaper advertising space. Handled all the billing.
  Sales Consultant · Clawson Infiniti - High-end automobile sales. An AS400 was used for all prospecting and follow up. Salesman of the year 1994. Total of 14 years in automobile sales.

 EDUCATION

Fresno City College - Marketing , Advertising

WEB SITE - Samuel's Web is my web design business.  References available on request.