Samuel
Zentner
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117 MARINA AVE. APTOS, CA 95003 831-662-9386~
E-MAIL
samuelz@samuelz.com
PROFESSIONAL
EXPERIENCE
- Samuel’s Web-1999- Design and Maintenance of informational
websites for a variety of clients. Certificates in Dreamweaver, Flash, Fireworks,
Photoshop, Frontpage , HTML 4.0, Illustrator , NHIPP Site designer, Network
+. Member in good standing of International Webmasters Association and HTML
Writers Guild.
- 1999-2001 Rainmaker Systems- Scotts Valley CA
Territorial management specializing in client retention through telesales.
Member of the President's Club for finishing the year 2000 at 129% of quota.
Twice received the Top Gun Award for staying at 110% of quota for an entire
quarter. Worked on the start of two divisions; QuickBooks Renewal Services
and Hewlett-Packard Express Services. Devised work-flow procedures and wrote
the training manuals. Analyzed the Order Entry System as well as the Client
Management side of the software and presented results to the CEO. Trained
new personnel on the proprietary (Unix based) software and desktop applications.
Used software skills and knowledge of data base theory to solve a multitude
of problems. Placed at the top 3% of Rainmaker Employees in last evaluation.
- 1997 - 1999 Integrated Graphics Data Systems- Capitola,
CA
Office Automation Consultant · Consultant in the sales of the IDGS Order Entry
and Tracking System proprietary software. Advise clients in the automation
of their offices. Replace older systems with a Y2k compliant Windows® environment.
Involves travel to client's site for demos and to trade conventions for large
presentations. Coast to coast client base served by phone, fax, and e-mail.
Converted data via EDI. Utilized Desktop publishing to design promo and other
aspects of the campaigns. Microsoft® Word, Excel, Access, Power Point, Outlook,
Publisher, Photo Editor and others.
- 1994 - 1997 - Santa Cruz Nissan Dodge VW- Santa Cruz, CA
Customer Satisfaction Manager · Followed up on every sale made in the month
and assured everything promised by the dealership was delivered. Checked on
every aspect of sales and financing. Designed tracking system to keep data
organized and documented. Trained new salespeople in product knowledge as
well as fundamental sales techniques. Acted as liaison between departments
and handled customer complaints. During my tenure, Customer Satisfaction indexes
rose from the last in the region to the top 1/3 consistently. Utilized Reynolds
& Reynolds proprietary software and provided training for onsite users
. Special Finance Officer · Arranged Financing for automobile loans. Prospected
on the phone and documented authenticity of stipulations.
- 1989 - 1994 - Zentner Advertising- Fresno, CA
Account Executive · Wrote copy for broadcast and cable commercials, arranged
publicity events, negotiated prices and purchased time on TV and radio. Produced
video and audio spots for clients. Designed, laid out, and purchased newspaper
advertising space. Handled all the billing.
Sales Consultant · Clawson Infiniti - High-end automobile sales. An AS400
was used for all prospecting and follow up. Salesman of the year 1994. Total
of 14 years in automobile sales.
EDUCATION
Fresno City College - Marketing , Advertising
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New Horizons Computer Learning Center
-2002
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Photo Shop 6
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HTML 4.0
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NHIPP Site Designer Series .
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FrontPage
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Dreamweaver 3
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Network+ Certification
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Flash 5
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Fireworks 4
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Windows 2000
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Illustrator 8
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Cabrillo College
Certificate of Proficiency
in Microcomputer Management. "With Honors" -1999
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Integrated Graphics Data Systems
Inc. Training in Office Automation
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Infiniti University - Sales training seminars
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SPIN Sales Method Training
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WEB
SITE - Samuel's Web is my web
design business. References available on request.